ACCOUNT INFORMATION

How do I update my credit card?
You can update your credit card in the Karma App. From the home page, tap the icon in the upper left corner. Next, tap “Membership & Billing” > scroll to view “Payment on File” > tap “Edit.” Alternatively, you can visit https://mykarmastudio.com
Please contact your club’s General Manager to inquire about your account balance, or email info@mykarmastudio.com
You can download this information through your EQX+ app. Tap the icon in the upper left corner of the homepage > “Membership & Billing” > scroll to view “Check-ins & Transactions” > tap “Download.” Just pick the period of the download and we will email you the information.
You can download this information through your EQX+ app. Tap the icon in the upper left corner of the homepage > “Membership & Billing” > scroll to view “Check-ins & Transactions” > tap “Download.” Just pick the period of the download and we will email you the information.

Guest Passes

How do Guest Passes work?

You can share a guest pass with anyone for any club in your membership level using your Karma app. From the home page, tap the icon in the upper left corner > tap Guest Passes and follow the prompts. Please note, some clubs may have restricted guest hours as indicated in the Guest Passes section of the EQX+ app.

For the safety and security of our members, you must accompany your guest on their visit and they will be required to check in at the front desk, present proper photo identification, and sign a Guest Waiver for entry

You can view and share your Guest Passes in the EQX+ App. Tap the icon in the upper left corner of the homepage > tap “Guest Passes.” Each new member receives 2 Guest Passes which replenish annually. For example, if you use your 2 Guest Passes in a year, you will receive 2 new Guest Passes on your membership anniversary. If you only use 1 Guest Pass, you will receive 1 Guest Pass on your anniversary so you have 2 for the new year.

If you no longer have guest passes available, you can still bring a guest to the club by purchasing a Day Pass at the Front Desk.

Guests of members can join a class by contacting a Membership Advisor for advanced booking or on a walk-in basis (if there is availability in the class when you and your guest arrive, the Front Desk can add your guest to the class list).

REFERRALS

How does the referral program work?
You can earn a reward for anyone you refer who becomes a new Karma member, regardless of which club they join! (Please note, if your referral was previously an Karma member, they must have canceled their membership more than 1 year ago in order to qualify as a referral.) You can refer in the Karma app: tap the icon in the upper left corner of the homepage > scroll down and tap “Refer a Friend”

You can view and share your Guest Passes in the EQX+ App. Tap the icon in the upper left corner of the homepage > tap “Guest Passes.” Each new member receives 2 Guest Passes which replenish annually. For example, if you use your 2 Guest Passes in a year, you will receive 2 new Guest Passes on your membership anniversary. If you only use 1 Guest Pass, you will receive 1 Guest Pass on your anniversary so you have 2 for the new year.

If you no longer have guest passes available, you can still bring a guest to the club by purchasing a Day Pass at the Front Desk.

Guests of members can join a class by contacting a Membership Advisor for advanced booking or on a walk-in basis (if there is availability in the class when you and your guest arrive, the Front Desk can add your guest to the class list).

GIFT CARDS

How does the referral program work?
You can earn a reward for anyone you refer who becomes a new Karma member, regardless of which club they join! (Please note, if your referral was previously an Karma member, they must have canceled their membership more than 1 year ago in order to qualify as a referral.) You can refer in the Karma app: tap the icon in the upper left corner of the homepage > scroll down and tap “Refer a Friend”

You can view and share your Guest Passes in the EQX+ App. Tap the icon in the upper left corner of the homepage > tap “Guest Passes.” Each new member receives 2 Guest Passes which replenish annually. For example, if you use your 2 Guest Passes in a year, you will receive 2 new Guest Passes on your membership anniversary. If you only use 1 Guest Pass, you will receive 1 Guest Pass on your anniversary so you have 2 for the new year.

If you no longer have guest passes available, you can still bring a guest to the club by purchasing a Day Pass at the Front Desk.

Guests of members can join a class by contacting a Membership Advisor for advanced booking or on a walk-in basis (if there is availability in the class when you and your guest arrive, the Front Desk can add your guest to the class list).

GROUP FITNESS CLASSES

How does the referral program work?
You can earn a reward for anyone you refer who becomes a new Karma member, regardless of which club they join! (Please note, if your referral was previously an Karma member, they must have canceled their membership more than 1 year ago in order to qualify as a referral.) You can refer in the Karma app: tap the icon in the upper left corner of the homepage > scroll down and tap “Refer a Friend”

You can view and share your Guest Passes in the EQX+ App. Tap the icon in the upper left corner of the homepage > tap “Guest Passes.” Each new member receives 2 Guest Passes which replenish annually. For example, if you use your 2 Guest Passes in a year, you will receive 2 new Guest Passes on your membership anniversary. If you only use 1 Guest Pass, you will receive 1 Guest Pass on your anniversary so you have 2 for the new year.

If you no longer have guest passes available, you can still bring a guest to the club by purchasing a Day Pass at the Front Desk.

Guests of members can join a class by contacting a Membership Advisor for advanced booking or on a walk-in basis (if there is availability in the class when you and your guest arrive, the Front Desk can add your guest to the class list).

AUTO-RENEWAL

How many Guest Passes do I have?

You can view and share your Guest Passes in the EQX+ App. Tap the icon in the upper left corner of the homepage > tap “Guest Passes.” Each new member receives 2 Guest Passes which replenish annually. For example, if you use your 2 Guest Passes in a year, you will receive 2 new Guest Passes on your membership anniversary. If you only use 1 Guest Pass, you will receive 1 Guest Pass on your anniversary so you have 2 for the new year.

If you no longer have guest passes available, you can still bring a guest to the club by purchasing a Day Pass at the Front Desk.

Karma App & Website

How does the referral program work?
You can earn a reward for anyone you refer who becomes a new Karma member, regardless of which club they join! (Please note, if your referral was previously an Karma member, they must have canceled their membership more than 1 year ago in order to qualify as a referral.) You can refer in the Karma app: tap the icon in the upper left corner of the homepage > scroll down and tap “Refer a Friend”

You can view and share your Guest Passes in the EQX+ App. Tap the icon in the upper left corner of the homepage > tap “Guest Passes.” Each new member receives 2 Guest Passes which replenish annually. For example, if you use your 2 Guest Passes in a year, you will receive 2 new Guest Passes on your membership anniversary. If you only use 1 Guest Pass, you will receive 1 Guest Pass on your anniversary so you have 2 for the new year.

If you no longer have guest passes available, you can still bring a guest to the club by purchasing a Day Pass at the Front Desk.

Guests of members can join a class by contacting a Membership Advisor for advanced booking or on a walk-in basis (if there is availability in the class when you and your guest arrive, the Front Desk can add your guest to the class list).